Shipping Policy
Key Shipping Details:
- Order Cut-Off Time: 3:00 pm AEST
- Order Handling Time: 1-3 business days (Monday to Friday)
- Shipping Time: 5-9 business days (Monday to Friday)
- Shipping Cost: Free shipping on all orders
Order Cut-Off Time
Our daily order cut-off time is 5:00 PM Sydney Time (AEST). Orders placed after this time will be processed the next business day.
Transit Times
Please allow the following estimated delivery times:
Australia Free Shipping — 6-12 Business Days — FREE
Order Tracking
Once your order has shipped, you'll receive a confirmation email with your tracking number. You can use this to follow your package at any time.
Shipping Restrictions
We do not ship to PO Box addresses, military addresses (BFPO), or restricted areas. Certain items may be subject to shipping restrictions depending on carrier or regional regulations.
Failed Delivery or Returned Packages
If a delivery attempt fails due to incorrect address information or the package is undeliverable, the order may be returned to us. We will contact you to arrange a new shipment, which may come with additional shipping costs.
Lost or Damaged Packages
If your package is lost or arrives damaged during transit, please contact us as soon as possible at info@aya-melbourne.com We will work with the carrier to investigate and resolve the issue.
Important Notes
Please note that the transit times listed above are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues, or weather conditions. Business days do not include weekends or public holidays.
All our products are shipped from our fulfilment warehouse in Asia.
Policy Updates
We may update this shipping policy from time to time to improve our service. The latest version will always be available on this page.
Contact Information
Store name: Aya Melbourne
Company name: PYT Limited
Company Address: Gorontalostraat 11C, Amsterdam, North Holland, 1095 TL, Netherlands
Warehouse Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China
Company nr: 77936787
Phone: +
Email: info@aya-melbourne.com
Monday to Friday | 09:00 – 18:00 (AEST)
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.